The Young family’s annual summer holiday could not have got off to a poorer start, thanks to Ryanair. As veteran customers of the budget airline will know, you have to jump through an endless number of hoops beforehand to avoid having to pay punitive fees at the airport. In fact, the cost of failing to navigate the advance check-in website correctly is so high, ‘fees’ is the wrong word. Fines, more like. Fees are what you have to pony up in order to avoid paying the fines, since checking in is far from free.
Anyway, Caroline got one thing wrong in spite of peering at Ryanair’s website for at least two hours the night before, debit card in hand. So we got hit with a hefty fine at Stansted airport for not having already checked in our second piece of baggage. The check-in clerk agreed that the system was so absurdly overcomplicated that it had clearly been designed to trip people up — and then merrily transferred the remainder of our life savings to her employer. (To read more, click here.)